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JOB OPENING - KEY ACCOUNT MANAGER – GLOBAL BUSINESS

Job Brief
Account Manager creates a long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned B2B customers for web projects, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing monthly reports and proposals answering client queries and identifying new business opportunities among existing customers, liaison with cross-functional internal teams to improve the entire customer experience and growth and ensure that the customer gets what they signed for & not more or less.

Key Job Responsibilities:
• Manage end to end strategy to growth for accounts after the client is on boarded.
• Managing client’s and internal team expectations and not letting either side miss the balance.
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed

Skills Required:
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Client Servicing or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level in international markets
• Solid experience with Project Management tools software (e.g. Teams, Asana, Slack etc) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills in English

Minimum Requirements:

• Outbound sales experience /Inside sales/ cold calling / lead generation/End to end sales
• Candidates with strong and relevant B2B sales experience in an IT Services company.
• Should have worked with international clients and flexible to adapt to various time zones
• Basic understanding of web design & development technologies
• Experience in lead generation through LinkedIn will be an added advantage

Minimum Experience: 7 – 15 years

Location: Gurgaon (Sector – 49)

Educational: BCA/MCA/B. Tech/MBA in IT/Marketing (This can be waived depending upon a candidates’ experience)

Working Days: Mon-Fri (Sat & Sun Off)

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